GENERAL INFORMATION

Please note that delivery of items will usually take 1-3 working days. Working days are Monday to Friday excluding public holidays.

To ensure swift delivery please ensure someone is available to sign for your parcel at the delivery address you specify. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions, etc.) may delay your order. This Free Standard Delivery offer applies to deliveries within the 32 counties of Ireland.

HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED?

For orders from the Republic of Ireland and Northern Ireland, items will take 1-3 working days. Any orders placed over the weekend will be classed as being placed on the following Monday.
Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.

WHAT TIME OF DAY WILL I RECEIVE MY DELIVERY?

Orders are delivered between 8.00am and 6.00pm. For your convenience, we can deliver your order to your work address. Therefore, when ordering please enter your work address. If applicable, include the company name.

WHY HAS MY ORDER NOT BEEN DELIVERED AND RETURNED.

The most common reason is because our delivery carrier attempted delivery and were unable to obtain a signature. If this happens, please contact us at sales@kkcomputing.ie and we will track your order immediately.

I HAVE RECEIVED THE WRONG ITEMS

If you believe you received the wrong items in your parcel, please email sales@kkcomputing.ie and we will investigate further.

WHERE DO YOU DELIVER TO?

We deliver to 32 counties in Republic of Ireland and Northern Ireland and any country whiten the EU.

CAN I REQUEST A SPECIFIC DELIVERY DATE / TIME WHEN I PLACE MY ORDER?

Currently, you cannot request a specific delivery date or time when you place your order.

RETURNS

We are committed to selling high-quality products but we also know there may be times when you need to exchange or return something you’ve bought. We will willingly refund or offer an exchange on any unused product returned within 14 days of the date on the receipt of your order, provided you can show us your dispatch note and/or receipt and the product is in a reasonable, re-saleable condition, with its original materials, manuals and accessories intact.

RETURNING A DAMAGED DEFECTIVE ITEM

If the item was damaged in transit
If you receive delivery of a package and the contents have been damaged in transit, you can return the item(s) to us for a replacement or refund granted you notify us within 7 days of receipt of the order. The item must be returned with all packaging materials, manuals and accessories intact. You will be refunded for postage and delivery charge up to the value of the original delivery charge.
If the item is defective (within 30 days of receipt) You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item. We will refund the cost of returning the parcel up to the value of the original delivery charge.

Please email sales@kkcomputing.ie if you wish to return a damaged or defective item.

DO I HAVE TO PAY TO RETURN MY ONLINE ORDER?

Yes, you will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. Once the item has been received by our warehouse, under the cooling off period of 7 days or if the item is damaged or defective, you will be refunded for the charge of sending the parcel back of to the value.

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